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ROVANO HELP CENTER
Everything about the ProGrid Omni 9
Everything you need to know about fit, comfort, delivery, care and returns.
How does the ProGrid Omni 9 fit?
The ProGrid Omni 9 generally fits true to size. We recommend choosing your usual sneaker size. If you are between two sizes, we recommend choosing the larger size.
Is the ProGrid Omni 9 suitable for everyday wear?
Yes. The ProGrid Omni 9 combines a retro tech-runner look with modern comfort, making it ideal for everyday wear, city walks, travel and casual outfits.
What makes the ProGrid Omni 9 so comfortable?
The ProGrid Omni 9 uses Grid and ProGrid cushioning designed to provide cushioning and stability with every step. Its breathable mesh upper also helps keep the shoe comfortable during everyday wear.
How do I care for my ProGrid Omni 9?
Clean them gently by hand using a soft brush or cloth, lukewarm water and mild soap. Avoid the washing machine and allow the shoes to air-dry naturally.
How long does delivery take?
The estimated delivery time is shown during checkout and in your order confirmation. Once your order has shipped, you will receive tracking information by email.
Can I track my order?
Yes. As soon as your order has been handed over to the shipping provider, you will receive a tracking number by email.
Can I exchange or return the shoes?
Yes, provided the shoes are unworn, undamaged and returned in their original packaging within the applicable return period. Please check our return policy for full details.
What if I ordered the wrong size?
Contact our support team as quickly as possible. If the order has not yet been processed, we may still be able to adjust the size. Otherwise, you can return the unworn pair according to our return policy.